Privacy Policy

Welcome to Perth Stay & Play ("we," "our," or "us"). Perth Stay & Play is owned and operated by Mercure Perth. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and submit an event or accommodation booking enquiry.

1. Information We Collect

When you make an enquiry or booking through our website, we collect the following personal information:

• First Name
• Last Name
• Email Address
• Phone Number
• Event or stay details you choose to provide

2. How We Use Your Information

We use the information you provide for the following purposes:

• To process and manage your event or accommodation booking
• To communicate with you regarding your booking and related enquiries
• To send important updates or changes related to your booking
• To improve our services and customer experience

3. Data Protection and Security

We take appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With service providers and Accor group entities who assist in operating our website and processing bookings, subject to confidentiality agreements
• When required by law or in response to legal requests

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to legal obligations
• Withdraw your consent for data processing (where applicable)

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Perth Stay & Play (Mercure Perth)

10 Irwin Street, Perth WA 6000

Phone: (08) 9326 7078

Email: zac.leach@accor.com

By using our website and submitting your personal information, you agree to the terms outlined in this Privacy Policy.